Credit Note

Credit adjustments are done through Credit Note screen. Credit note can be given both to customers and operational entities. Depending on the requirement, you can generate credit notes towards Accounts or Charges. The account to which the credit note is passed is credited.

Credit Note towards Accounts:

1. On the Billing module, click Credit Note.

2. Retrieve customer or operational entity or partner details. The corresponding details appear on the screen.

Note: Available credit balance is displayed only for external operational entities when Is Visible check box is selected in Layout screen.

3. In the Towards drop-down, select Accounts to retrieve the account details.

4. In the Adjustment Details grid, select From Date and To Date for which you want generate credit note.

Note: Make sure that ‘Enable Period For Account Level Credit Note’ privilege is enabled to make ‘From Date’ and ‘To Date’ fields visible in Credit Note screen.

5. You can raise credit note towards an open item bin. Select Open Item Bin from the drop-down towards which credit adjustment should be raised.

5. In the Adjustment Value box, enter the adjustment amount. The adjustment happens only in Flat mode at account level.

6. In the Adjustment Type drop-down and the Adjustment Reason drop-down, select the type of adjustment and the reason for adjustment respectively.

7. Enter Notes, if any.

8. In Action column, click History link against a record in Adjustment Details grid to view the previous adjustments, if any. The account adjustment history appears in a pop up window.

History pop up window displays adjustment history like adjustment date, adjustment note number, credit adjustment or debit adjustment, adjustment type, reason and adjustment amount

9. Click the Staging button to save the details in staging area for a temporary period. A credit note number is generated. You can view and approve the credit notes saved in staging in Pending Credit/Debit Notes screen.

10. Click the Save button to directly approve the credit adjustment details without staging. A credit note number is generated. The credit adjustment details can be seen in View Credit/Debit Notes screen.

Credit Note towards Charges:

1. On the Billing module, click Credit Note.

2. Retrieve customer or operational entity details.

Note: Available credit balance is displayed only for external operational entities when Is Visible check box is selected in Layout screen.

3. To generate a new charge level credit adjustment, in the Credit Note Date box, enter transaction date. The transaction date cannot be a future date.

4. In the Towards drop-down, select the value as Charges to retrieve charge details.

5. Enter dates in From Date and To Date fields and click the Search button to view charge details for the selected period.

6. In Past Charges grid, select radio button against a charge component.

7. In the Adjustment Details grid, select category of adjustment as ‘Flat’ or ‘Percentage’ from the drop-down.

8. Select Adjustment Type and Adjustment Reason from the respective drop-downs.
9. In the Adjustment Value box, enter the adjustment amount. The amount automatically appears in Adjustment Charge box.

10. Enter notes, if any.

11. Click the Staging button to save the details in staging area for a temporary period. A credit note number is generated. The credit note details saved in staging can be seen in Pending Credit/Debit Notes screen.

12. Click the Save button to directly approve the credit adjustment. A credit note number is generated. The adjustment details can be seen in View Credit/Debit Notes screen.

Note:

• Adjustment types should be defined in Adjustment Code screen.

• By default, transaction date is value date if value date feature is enabled. Else, system date is displayed. You cannot post a transaction on other dates other than the value date and system date if value date feature is enabled. 

• Provision is given to capture user defined attributes for Credit Note screen. You can define the flex attributes through Flex Table Attributes screen.