Disconnection

Contract Disconnection screen helps to disconnect an active contract form the customer's account. If invoice is already done for the billing period, disconnection credit is given to the customer based on the credit rule defined for the contract.

A user can enter disconnection details of a customer in the system on behalf of the operational entity . Later, an authorized user having necessary privileges can enter the disconnection date, disconnection reason and can approve/cancel the disconnection.

To disconnect a contract:                           

1. On the Order Management module, click Disconnection.

2. Retrieve details of the customer whose services are to be disconnected. The details like Customer Name and Address appear in the screen. You can also view the existing contract details like, Contract Number, Contract Start Date, and Plan Name (which include the services booked under the contract) in Active Contracts grid.

3. Select the check box against the contract you want to disconnect and select the Disconnection Date.

4. In the Reason drop-down, select the reason for disconnection from the drop-down.
   Note: The reasons defined in Disconnection Reason screen are displayed in the drop-down.

5. Enter Notes, if any.

6. To approve the details, select the Approve check box.

7. Click the Save button to disconnect all services under the selected contract for the customer.

Note:

• A disconnection request is sent to the provisioning system to stop the customer from availing the services. The provisioning system sends the requests for stopping all the services available in the contract.

• Approve check box appears if the user does not have the privilege Auto Approve Disconnection.

• In order to release the connection of a customer permanently, you need to define a logic using custom procedures. For more information, refer Customer Procedures Guide.