Service Class screen helps to define the service classes in the system. The additional attributes are also captured while defining the service class.
The following are the pre-defined service classes available in the system.
Hardware Rent
Hardware Loan
TV Channel
Internet Service
Voice Over IP
Pay Per View
Video on Demand
Broad Band
Electronic Mail
This screen allows you to modify the additional attributes of an existing service class.
To define a service class:
On the System Administration module, click Basic Configurations, and then click Service Class.
In the Service Class box and the Description box, type the name and description of the service class.
In the Additional Attributes table, click the Add link to add additional information. A new row appears in the table.
In the Attribute Name box and the Display Name box, type the name of the attribute and the name that should be displayed respectively.
In the Data Type drop-down, select the data type for the attribute. The available data types are Char, Date, Decimal, Integer, and Date Time.
In
the Validation Type drop-down,
select the type of validation. The following validations are supported.
None: No validation is applied for the attribute.
Select from list: This allows the user to select the value list.
The values retrieved in the value list are displayed in the attribute
drop-down.
(Y)es or (N)o: The values for the attribute are yes or no.
If "Select from list" is selected in the validation type drop-down, the value lists available in the system appear in the Value List drop-down. Select the required value list.
For Validation Type as None, specify the length for the attribute value.
Select the Required check box to make the attribute as mandatory.
Repeat the above process to add multiple attributes. Click the Up/Down arrow to arrange the attributes in required order.
Click the Save button to create the service class.
Important
As provisioning system cannot be mapped to a service, we must map the provisioning system to a service class. For this, it is mandatory to define an attribute as Provisioning System for all service classes. The following illustration shows the Provisioning System attribute definition for a service class.
The attribute values must be the same as mentioned in the following table:
Attribute Property |
Attribute Value |
Attribute Name |
PROVSYS |
Display Name |
Provisioning System |
Data Type |
Char |
Validation Type |
Select from list |
Value List |
Provisioning System |
Length |
0 |
Required |
Y |
To modify an existing service class details:
In
the Service Class box, type
the service class code, which you want to modify. You can also click
to browse
for a service code. The service class attributes appear on the screen.
To
modify attribute details, click the Edit symbol 
against an attribute name. The row appears in edit mode. Modify the
attribute details and click the Save
button to apply the modification.