Contract Reconnection

Contract Reconnection screen helps to reconnect the disconnected contracts. On reconnection the disconnected contract and the available services within the contract become active from the date of reconnection with the same contract parameter and pricing.

A user can enter reconnection details of a customer into the system on behalf of the operational entity . Later, an authorized user having necessary privileges can enter the reconnection date and can approve/cancel the reconnection.

To reconnect a contract:                           

1. On the Order Management module, click Reconnection.

2. Retrieve details of the customer whose services are to be reconnected. The details like Customer Name and Address appear in the screen. You can also view the disconnected contract details like, Contract Number, Contract Start Date, Disconnection Date, hardware item serial number, and Plan Name (which include the services booked under the contract) in the List of Disconnected Contracts grid.

3. Select the check box against the contract you want to reconnect and select the reconnection date in Reconnect On field. In the Reason drop-down, select the reason for reconnecting the contract.

4. Enter Notes, if any.

5. To approve the details, select the Approve check box.

6. Click the Save button to reconnect the selected contract for the customer.

Note:

• On saving the reconnection details, a request is sent to the authoritative entity to reconnect the services. On receiving confirmation from the provisioning entity the services are reconnected and the contract status becomes ACTIVE.

• Depending on the configuration a customer may or may not be billed for the disconnected period.

• Approve check box appears if the user does not have the privilege Auto Approve Reconnection.