Material replacement is the process of replacing broken/damaged/scratched hardware items taken by the customer. In this process, the corresponding operational entity who issued those items, replaces the damaged items with the new items.
A request note is generated for replacing damaged/broken hardware items. Material replacement note represents the transaction that took place when such hardware items are replaced. The replacement note usually includes, the item names to be replaced, serial number of the items, replacement reasons, date, customer name and receiver's name.