Provisioning Request

Provisioning Request screen helps to retrieve and check the provisioning requests generated during all required business processes. Through this screen you can monitor status of the provisioning requests.

In case of off-line provisioning, you can change the request status and confirm the request.

To retrieve provisioning requests:

1. On the Provisioning module, click Provisioning Request.

2. To retrieve provisioning requests customer wise, enter Customer Number in the given field. Else, click the Search Lookup against the Customer # field. The details appear in Lookup Search pop up window. Select the required Customer Number link from the Search Results list in Lookup Search pop up window.

3. To retrieve provisioning requests for a given period, select the dates in From Date and To Date fields.

4. To retrieve provisioning requests provisioning system wise, select the system from the drop down.

5. To retrieve provisioning requests provisioning action wise, select the action from the drop down.

6. To retrieve provisioning requests provisioning status wise, select the status from the drop down.

7. Click the Retrieve button to view list of requests in Request Details grid based on the selected criteria. Failure Reason column displays response received by the adapter in case of failure occurred during processing.

8. Click the link under Details to view details like parameters, pairing, response details, and service info.

9. Initially the request status is displayed as NEW. You can also change provisioning status of each request. Select the status as Sent/Accept/Reject from the drop down.

10. Click the Save button to confirm the changes made on the request and send it to the external system for processing.

Provisioning status can be of the following types:

• New: The request made for the first time comes under NEW status.

• Sent: If a request is sent to the provisioning entity, it comes under SENT status.

• Accept: The request after getting approval from the provisioning entity comes under ACCEPT status.

• Reject: If due to some reason, the provisioning entity does not approve the request, then it comes under REJECT status.

Note: The request are resent to the external system incase of failure.