Bulk Breakdown

View Bulk Breakdown screen helps you to capture bulk breakdown details. It also helps you to view the existing bulk breakdowns.

To capture bulk breakdown details:

1. On the Customer Care module, click Bulk Breakdown.

2. Click New to capture bulk breakdown details.

3. In the Category drop-down, select the type of breakdown. The service request categories, which are defined as Is BulkBreakDown in the Service Request Category screen appear in the Category drop-down.

4. In the Nature drop-down,select the nature of the breakdown.

Note: The natures defined in Nature screen are displayed in the Nature drop-down.

5. In the Short Description box and the Description box, enter the short description and the description (in detail) of the breakdown respectively.

6. In the Date box, select the date and time on which the breakdown has occurred.

7. In the Expected Completion Time, select the estimation time to rectify the breakdown.

8. In the Status drop-down, select the status of the request.

9. In the Service Team box, enter the Service Team code or description to which you want to assign the issue. You can also click to browse for the service team. The employees available in the selected team are displayed.

10. In the Assigned To box, enter the employee to which you want to assign the issue. You can also click to browse for the employee.

11. In the Address grid, enter the address details.

12. Click Save to save the captured breakdown details.

To view and modify existing bulk breakdowns

1. Provide relevant information in search filters like status, category, from date and to date, and click Search to retrieve the breakdown details.

2. Breakdown details like description, category, date on which the complaint is registered, assigned employee and team, and status are displayed.

3. Click Edit hyperlink against the breakdown you want to edit. The page is navigated to Bulk Breakdown where you can edit the breakdown details.

4. Modify the required details and click Save to apply the modifications.